FAQs
What is the minimum order quantity (MOQ)?
20 units per product for charging cables, and 10 units per product for adaptors, car chargers, and travel adaptors. Applied automatically at checkout.
Is there a minimum order value?
Yes, ₹1,000 minimum cart value to check out.
What payment options are available?
Pay the full amount online at checkout (prepaid), or choose Cash on Delivery — every order has a ₹150 order confirmation charge, adjusted against your total (not an extra cost). Orders below ₹2,000 also carry a ₹150 shipping charge; orders ₹2,000 and above ship free. The rest is paid in cash on delivery. COD is available nationwide, no location restriction.
What are the shipping charges?
Shipping is ₹150 on orders below ₹2,000, and free on orders ₹2,000 and above.
Do your prices include GST?
No, all listed prices exclude GST.
Can I get a GST invoice for my order?
Yes — share your GSTIN with us (at checkout or via WhatsApp/contact), and our team will attach it to your order manually.
Do products come with a warranty?
Charging cables are supplied without warranty by default; you can add a 6-month warranty for +₹10 per unit. Adaptors, car chargers, and travel adaptors don't have a warranty option.
What's your return policy?
We don't accept returns on non-defective stock.
Do you offer any additional discount on bulk orders?
Our listed pricing is already our wholesale rate, so there's no extra discount on top of it.
How long does delivery take, and can I track my order?
Delivery timelines and tracking details are shared once your order is confirmed — our team sends this over WhatsApp.
Do you have a downloadable product catalogue?
Everything is listed live on the website with current pricing — that's the easiest way to browse. If you'd still prefer a downloadable list, message us on WhatsApp and we'll share one.
How do I contact SHFTX directly?
Email connect@shftx.com, call +91 99585 75755, or join our WhatsApp community for updates and support.